RETURNS
What is your Return Policy?
Being a small business, all product sales with A Touch of Nola are final. I do not accept returns or exchanges but if you have a problem with your order please reach out to me at handmade@atouchofnola.com.
Do you offer refunds?
Because each invitation/suite order is personalized, all sales are final. However, if there’s an issue with your order, please contact me right away. If work has begun on the details of your invitation/suite order and you decide to cancel, a partial refund will be given minus my time and talent already spent on your order.
SHIPPING
When will my order Ship?
Your order will ship to you in about 10 BUSINESS days AFTER your proof is approved & will be shipped to your address provided at checkout. If any add on's are purchased, such as envelope liner assembly, this will increase fulfillment time of your order.
How long does shipping take?
All orders ship via USPS Priority or UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air or Next Day Air Saver, depending on your choice at checkout. All orders receive tracking information.
How are orders packaged?
All suites are carefully wrapped and boxed to ensure they arrive in perfect condition.
ADDITONAL INFO
How do I place my order?
You can order directly through my website by selecting your favorite semi-custom suite and completing the purchase. You may enter your personlization details in the box provided or simply write "need a consult" and I will reach out to you by email.
What happens after I place my order?
After reviewing your personalization details I will begin working on your proof(s). Your first proof will be sent 1-3 days after receiving your order and will be sent by email for approval so please enter an email address you check frequently at checkout. No orders will be sent to print without approval. NO EDITS can be made after the proof is approved & sent to print. Orders canceled after the physical production process has begun (i.e. sent to the printer) will not be refunded in any way.
Can I cancel or make changes after approval?
If your order has not been sent to print, you may. Once your design has been submitted for printing, no further changes or cancellations can be made.
What happens if I find a typo after printing?
All customers/clients are responsible for reviewing their proofs carefully prior to final approval ensuring that all spelling, grammar, dates, and layout details are correct. Once the final proof has been approved, your order is sent into production, and no further changes can be made. You, the customer/client, assumes full responsibility for any errors or omissions present in the approved proof(s). I am not liable for reprinting costs due to errors that were approved in the final design.
Can I change the wording on my invitations?
Of course! You are welcome to change the wording of the Invitation, RSVP Card, Details Card or Save the Date to your liking! If you see a format or particular font on a different card or suite that you would rather use, please let me know!
Do you offer additional add ons such as Belly Bands, Envelope Addressing, etc?
Yes! My website is still growing so if you don't see an add on that you are interested in purchasing, just ask!
Do you have other venues besides what you have on your website?
I may! I am continually adding new New Orleans wedding venues and landmarks to my site. If you don't see a particular one please just reach out through my contact form!
Do you offer consultations?
Yes! If you need help with wording ideas, wedding details you should include, which pieces of a wedding suite do you actually need or anything else you can think of ... I am here to help! Feel free to reach out through my contact form or send me an email at handmade@atouchofnola.com.
Do you offer fully custom designs?
Absolutely! If you’re looking for a one-of-a-kind suite, I offer a limited number of full custom design spots each year. Please reach out early to reserve your spot.
Are envelopes included?
Yes! Matching envelopes are included with all invitation orders. You will be able to choose your envelope color at checkout. Photos of colored envelope options can be found on all product display pages throughout my site.
Can I order extra invitations later if I run out?
Yes, absolutely!
How long does the process take?
Most semi-custom orders take 2 weeks from the time your wording and design approval are received. Rush options may be available for an additional fee.
What printing method do you use?
My stationery orders are printed digitally on premium, heavyweight card stock with a soft, eggshell texture. At an additional cost, you may upgrade to double thick card stock.
SEMI-CUSTOM SUITE CUSTOMIZATION
What parts of the design can I personalize?
Each semi-custom suite allows for personalization of wording, ink colors, envelope colors, and paper thickness choices. Fonts and layout adjustments may also be available depending on the design.
Are suites interchangeable?
Yes!
You may:
⚜ change an RSVP card from a mail-back format to a website reply format or vice versa.
⚜ move photos around among the different parts of the wedding suite from how they are shown on my site.
⚜ make minor layout adjustments (like spacing, alignment, or moving elements slightly) are possible to ensure your details fit beautifully within the design.
⚜ remove pieces from your suite — such as RSVP cards, details cards, envelopes — to fit your needs.
What stays the same?
To preserve the integrity of the design, the overall artwork, illustrations, and layout structure remain as shown in the available suites. Custom artwork or major design alterations are not included with semi-custom designs.
STILL HAVE QUESTIONS?
Send me an email so I can help!